We are still delivering orders, but expect slight delays as Royal Mail is currently operating with reduced staff.

Delivery Information 


Delivery Leadtimes

We aim to process and dispatch all our orders within approx. 2 to 3 working days, sooner if possible. International (UPS)  lead times 5 – 10 working days as this is delivered only by road. This can vary depending on how many orders we are processing at the time we receive your order, please contact us for further information if required. We use in UK  Royal  Mail  24  & 1st class signed for, in most cases you will get your order next or the following day. Delivery to UK is free, if you are ordering from an EU country that we deliver to, this service is chargeable.

In case you are placing your order during the weekend, they will be dispatched on Monday.

Shipping times may vary for our consumers who are located in the remote areas and also subject to the availability of the product, post code restriction due to dangerous goods transportation regulations, high product demands, time of the year, and any other factor that is beyond our control.

However, if you don’t receive your order within a period of two weeks, please contact our consumer support info@rosasalas.co.uk  

Rosa Salas will not be responsible for any delay in deliveries due to factors that are beyond our control.

We ship all our orders by recorded signed-for service, if you haven't received your order but the tracking number is showing that the package has been signed and received at your address then we recommend that you call the shipping company in question and file for a refund.

Rosa Salas will not be responsible for a package that has a tracking  number showing "Delived" at the destination address provided by the customer at the time of order.

If a package is refused / or returned back to us due to an error by the customer, we will charge the customer a postal fee up to £10.00 for the re-delivery of the item/s, depending on the volume of your order.

Shipping Prices

Shipping to UK Mainland is free of charge.

Our shipping prices are calculated by the total order amount. Volume metric weight is applicable to most International shipments. The shipping cost is automatically calculated at the checkout, to some countries in Europe the price can be higher due to the shipping companies adding fuel surcharges and dangerous goods supplement of £15.00 however customers can buy up to 5 Litres for same shipping cost per package. If for any reason there is no shipping option available please email us sales@rosasalas.co.uk

International Delivery

We ship to the following European destinations:

•Austria

•Bulgaria

•Belgium

•Croatia

•Czech Republic

•Denmark

•Estonia 

•Finland

•France

•Germany

•Greece

•Hungary

•Italy

•Luxembourg 

•Lithuania 

•Latvia 

•Netherlands (The Holland)

•Poland

•Portugal (Exuding Madeira & Acores)

•Romania

•Slovak Republic

•Slovenia

•Sweden

•United Kingdom (Excluding Northen Irelad, Scotish Highlands and Islands)

•Spain (Excluding Canary Islands, Ceuta and Mellila)

Unfortunately we have no methods to ship dangerous goods to Malta just yet, however we are working on this and it should be available very soon.

We use International  UPS standard  overland delivery service,  which is tracked and signed.

International shipping prices may vary depending on total weight and location. If you would like a shipping quotation please email:   info@rosasalas.co.uk

It is recommended to order 4 plus bottles to save on postage from certain countries in Europe.

We  are working on getting a world wide shipping agreement soon.

Returns

If you are not fully satisfied with your product please return it to us within 14 days,  providing it has not been used or tampered, send it with its original packaging and your order number, your full name and address to:

3 - Foxwell House, 60 Priory Road, Reigate, Surrey RH2 8JB, United Kingdom.

Once we have received your return, we will inspect it and providing we are happy with it we will issue your full refund excluding postage.